Video course · 4 days · Dr. L. Michael Hall
Solve people problems in one short, focused conversation, without turning into a full-time coach.
In 2005 a bank trained 55 managers as coaches over seven days. Afterwards, they never had time to use what they learned. This course is the answer to that problem: a short, question-led conversation a manager can run on the spot. It ends with a clear one-sentence problem and a question the other person answers for themselves.
USD 600one-time payment · PayPal or card
Pay with PayPal or card. You are enrolled automatically and your login arrives by email.
01Why this course
“When someone brings you a problem, the person is the problem.”
Dr. Hall separates the two: the person has a problem, and the problem usually lives in how they are thinking about a situation. That keeps the conversation respectful and useful.
“Problems are out there, in the situation.”
Out there are conditions and constraints. What turns them into a problem is how they are looked at, and that way of looking can be questioned and changed.
“Sorting out people problems takes long meetings.”
With the right questions, many problems become clear in one short conversation. The bigger ones are handed on to a coach, not dragged through endless meetings.
“A good manager gives advice and fixes things.”
For a few minutes, the manager steps into a coach's role and asks questions instead. People then solve their own problems and stop bringing every one of them back to your desk.
“The emotions are the problem.”
Strong feelings are signals, or noise, that point you towards the real problem. Dr. Hall shows how to acknowledge them so you can reach what is really going on.
“Feedback means the yearly performance review.”
Dr. Hall is blunt about the annual review. Useful feedback is timely, describes what was actually seen and heard, and is about behaviour, not about the person.
02What you get
Days 1-2
Day 3
Day 4
03Contents
Day 1
Day 2
Day 3
Day 4
04Inside
Short clips from the recording, pages of the manual and photos of the flip charts. Tap one to see it large.
05Who it's for
Not for you if you need therapy (Dr. Hall is clear that some problems belong with a professional), or you want a list of quick tips. This is a full four-day workshop with practice.
06Offer
With Dr. L. Michael Hall · recorded in Hong Kong, Hong Kong, 2025 · in English (with Chinese interpretation in the room)
What you get
Bundle · 2 or more courses
Our only multi-course deal, and it is simple: put two or more courses in one order and the discount comes off the total. No codes, no deadline.
Example: Master Practitioner, all 4 tracks
Bought separately, these 4 add up to USD 788
Together
USD 748.60
One-time payment · 4 video courses
You save USD 39.40
Get all 4 tracks for USD 748.60Pick any 2 or more courses in the order box on any course page and the 5% comes off the total by itself. Pay with PayPal or card.
07FAQ
No. The workshop was built for working managers. Dr. Hall explains each tool before using it, and the occasional technical term is defined as it comes up.
The aim is a short, focused conversation, not a stopwatch. In one live demonstration the conversation runs well past five minutes, and Dr. Hall uses it to show that the goal is a clear, well-defined problem.
Day 1 covers the experience of a problem and switching into a coaching role. Day 2 covers the focused conversation and its questions. Day 3 covers language and feedback. Day 4 covers thinking errors, thinking styles and the critical question.
Dr. Hall works live with volunteers from the group on real workplace problems throughout the four days, and sets timed practice exercises in pairs and small groups.
The 88-page workshop manual used in the room, with the question lists and practice problems, and 16 photos of the flip chart.
Yes. Dr. Hall teaches in English. The room had Chinese interpretation, so you will sometimes hear short passages in Chinese between his explanations.
Dr. Hall is honest about this: the four days give you all the tools, and skill comes from practising them. The manual's practice problems are there for exactly that.
No. The video course is for your own learning and does not include a certificate.
Right after your PayPal payment you are enrolled automatically at academy.ns-trainings.com. If you are new, we create your account and email you your login from noreply@ns-trainings.com (check your spam folder if you do not see it). If you already have an account, the course is added to it, so use your usual login or the Forgot password link.
Your enrolment has no end date. Log in whenever you like and watch again as often as you want.
A phone, tablet or computer with a web browser and an internet connection. You watch online at academy.ns-trainings.com. There is nothing to install.
The workshops are taught in English.
No. These are video recordings of the workshop for your own learning. They do not include a certificate.
You pay securely with PayPal on this page. Where PayPal offers it in your country, you can also pay by card through PayPal.
Yes. Tick the extra course in the order box before you pay. When you take two or more courses, you get 5% off automatically.
If you have any question about a course before you buy, write to us first and we will help you decide. Message Jeff on WhatsApp at +63 927 782 1317.
Message Jeff on WhatsApp at +63 927 782 1317. He replies to you personally.
08The teacher
Founder of Neuro-Semantics
Psychologist, author and trainer. He teaches people how to think, not what to think.
Dr. L. Michael Hall holds a Ph.D. in Cognitive-Behavioral Sciences and is the founder of Neuro-Semantics. He worked as a psychotherapist in private practice for about 20 years, and in 1996 co-founded the International Society of Neuro-Semantics, which trains and certifies coaches and trainers around the world.
For about 40 years he has studied one question: how people create meaning, and how that meaning drives what they feel and do. Out of that work came many books, among them "Mind Lines" and "Figuring Out People", his Meta-Coaching training for professional coaches, and "Thinking for Humans", a set of thinking skills in three groups: essential, creative and executive.
He still teaches live, and every week he writes "Neurons", an article for the Neuro-Semantics community. The courses on this site are recordings of his workshops in Mauritius, Malaysia, Hong Kong and the Philippines: you watch him teach a real group, with the questions and exercises from the room.
Symptoms are problematic, but they're not the problem.
Neuro-Semantics is an approach to personal and professional development that grew out of NLP and General Semantics. It looks at how people create meaning, and how that meaning shapes their thinking, emotions and behavior. Coaches, trainers and individuals use it to think more clearly and to make lasting changes.
Recorded and published by
These workshops were recorded live and published by NS Trainings. We are member coaches and trainers of the International Society of Neuro-Semantics.
Four days recorded live in Hong Kong: 18.5 hours of video, the 88-page manual and 16 flip-chart photos.
Get the course · USD 6004 days of live teaching · 18.5 hours of recorded video · 88 page workshop manual · 16 flip-chart photos
